Every submission — whether it arrives through the widget, your public portal, or is added directly by your team — lands in your workspace as a feedback item ready to triage.
Categorization
Widget submissions arrive pre-sorted: users pick Idea, Issue, or Other when they submit, so your inbox is already roughly categorized before anyone on your team looks at it. Portal and team-added items can be tagged the same way.
Triage
From your dashboard you can:
- Tag items with custom labels so they’re easy to filter and search.
- Merge duplicate or near-duplicate requests so their votes — and the demand they represent — stay consolidated on a single item instead of being split across several.
- Assign an item to a teammate for follow-up.
- Comment internally to discuss an item before deciding what to do with it.
Promote to the roadmap
An item that’s worth building gets promoted onto a public board in a click, where it moves through a clear status workflow — Open, Under Review, Planned, In Progress, Shipped — and anyone following it gets emailed when its status changes.
Respond and close the loop
You can reply to the original submitter (if they left an email) directly from the item. Once the underlying work ships, mark the item Shipped and publish a changelog entry — everyone who voted or commented is notified automatically.